Terms and Conditions

ORDERING

You can place an order online, by telephone, or in writing.

We will not pass your details onto any third parties and you will not be mailed updates of our furniture unless you specifically ask us to.

Our website is being continually updated so you can view our furniture in your own time.

DELIVERY

• Our aim is to deliver as quickly as possible.  We always try to deliver at a time to suit you.  This includes evenings and weekends where this is possible
• All our furniture is handmade to order to a high standard and is not ‘off the shelf’.  Delivery time is usually 6-8 weeks, though it may be earlier and occasionally slightly later.  We will contact you when your furniture is ready to arrange a delivery date.
• Because of the nature of our products we have a sliding scale of delivery charges.  Dining tables will cost £90 and our Priests' Shelf £20 to deliver. All other items have a delivery charge of £50. These prices are based on deliveries within 100 mile radius of Portsmouth and areas beyond this will have an increased charge.  Please contact us for further details. 
• If you accept a delivery date that you subsequently cannot meet, please let us know within 7 days or a re-delivery charge may apply.
• We cannot accept responsibility for goods that are delayed due to circumstances that are beyond our control (manufacture and transport strikes, bad weather etc).  This is very rare but can happen occasionally and can interfere with our delivery schedule.
• We will check your furniture before delivery to ensure it reaches you in excellent condition.
• Where possible we will install your furniture in a room of your choice.  There is no charge for this service.
• WE WOULD APPRECIATE IT IF YOU WOULD INFORM US OF ANY PROBLEMS WITH VEHICLE ACCESS OR PARKING TO ENSURE SMOOTH DELIVERY OF YOUR GOODS.
• Please be aware that if you wish to amend your order that it may result in a delay.
• We regret that we are not able to dispose of furniture that you are replacing.

PAYMENT

• We will only ask for a 50% deposit with your order, with the balance due on delivery.
• We can accept cash or bankers draft on delivery. 
• Cheques and bank transfers will be required 10 working days before delivery.

MEASURING UP

• It is very important that you measure carefully where your furniture is going to go and also whether we can physically move it to that location.
• Narrow doorways, staircases and tight corners can make it impossible to deliver your order.
• Please check these details carefully in advance of placing your order as we cannot issue refunds if we deliver the items and we cannot transport them to your desired location or that they do not fit!

GUARANTEES AND REFUNDS

• All products are handmade to order from solid woods, leathers, fabrics and metal and each item will be individual.   Because of this each piece of furniture will have slight differences in colour and structure.  Wood and leather pieces will certainly have different grain patterns.
• We cannot offer any guarantees or refunds for furniture that has been damaged due to exposure to sunlight or changes in temperature, furniture that has been dismantled, damaged in transit or warped due to uneven floors after the customer has taken receipt of the goods.
• We unfortunately cannot offer any guarantees or refunds on furniture that will be used in hotels, bars and restaurants.
• Care has been taken to ensure that all dimension on this website are as accurate as possible.
• When furniture has been ordered at different times, we cannot guarantee to match fabrics or other materials.

CANCELLATION OF ORDERS

• An order can be cancelled up to 7 days from the point of order for a full refund of the deposit.
• Orders cancelled 7 to 21 days after point of order will be subject to a 50% refund of the deposit placed.
• Due to the bespoke nature of our business and because our furniture is made entirely to your specifications and not from stock, once this cancellation period has elapsed it will not be possible to cancel the order or return the furniture after delivery.