Makers Bespoke Furniture

Terms and Conditions

Ordering

To place an order, or to discuss your ideas, please contact us by email, or by telephone + 33 (0) 2 43 09 63 70

If you can’t find exactly what you are looking for on our site, or you have found something you like, but want different dimensions, then please contact us to discuss your ideas. We respond to all our emails on a daily basis, including weekends.


Payment

• We will only ask for a 50% deposit to confirm your order, with the balance due on or near delivery.
• Your deposit can be paid either by cheque or by bank transfer.
• If you opt to pay by cheque or by bank transfer, the remaining 50% payment on your order will be required 10 days before delivery. We will also accept cash on the day of delivery, if you prefer.
  
• Your order is confirmed once payment of the deposit has cleared.
• We will then send you a written receipt of your payment.
  
  
  

Current Lead times

• All our furniture is handmade to order. Once your deposit has cleared, we order the timber for your furniture from our wood yard. This process can often take up to 2 weeks, from order to collection. Once we have collected your timber we then begin the process of making your furniture.
• Our current lead times are 8 to 10 weeks from receipt of deposit.
  
  
  

Delivery

• We are able to deliver to the UK, Ireland and some European destinations.
• DELIVERY IS FREE for postcodes within a 100 mile radius of Portsmouth, UK and the Mayenne region of France.
• Where possible, we like to personally deliver your order. If you live beyond our free 100 mile radius, a basic rate of 50 pence per mile will be charged thereafter.
• If it is not possible for us to deliver to you personally (because your postcode is beyond our reach) we will arrange for one of a number of excellent couriers we have available to us to do this for us. The courier fee will be charged at cost.
• If you would like a quote for a courier delivery, please email us the first line of your address and your postcode, together with the name of the piece of furniture you are interested in, and we will get back to you as soon as we can. Their prices are often surprisingly reasonable!
• Our aim is to deliver as quickly as possible.  We always try to deliver at a time to suit you.  This includes evenings and weekends where this is possible.
• We will check your furniture before delivery to ensure it reaches you in excellent condition.
• Where possible we will install your furniture in a room of your choice.  There is no charge for this service. 
• If you accept a delivery date that you subsequently cannot meet, please let us know within 7 days or a re-delivery charge may apply.
• Please be aware that if you wish to amend your order that it may result in a delay.
• We regret that we are not able to dispose of furniture that you are replacing
• We cannot accept responsibility for goods that are delayed due to circumstances that are beyond our control (manufacture and transport strikes, bad weather etc).  This is very rare but can happen occasionally and can interfere with our delivery schedule.
• We would appreciate it if you would inform us of any problems with vehicle access or parking to ensure smooth delivery of your furniture. 

Measuring Up

• It is very important that you measure carefully where your furniture is going to go.
• Narrow doorways, staircases and tight corners can make it impossible to deliver your order.
• Please check these details carefully in advance of placing your order since we cannot issue refunds if we deliver the items and we cannot transport them to your desired location, or that they do not fit!
• Dining table tops will be attached to the base once we have reached the room of your choice.
  
  

Guarantees and Refunds

• Reclaimed oak is a natural material and may display various marks and characteristics such as knots, cracks, grain variation, colour variations etc. These are natural, and deemed by many, desirable features which demonstrate the individuality of the wood and will not affect the durability or performance of the furniture in any way. As each tree is unique, natural markings vary from tree to tree resulting in some timbers with no markings and others with some.
• Handmade Oak furniture is unique, as such; colouring and grain patterns will vary from piece to piece, with no two pieces being exactly the same.
• Solid oak furniture is affected by heat and moisture. A hot dry environment will cause oak to shrink, whilst a damp environment will cause it to swell. Knots, cracks, drying shakes and movement are inherent characteristics of natural timber and are not considered a fault in the wood or our workmanship. We cannot be held responsible for movement in your furniture caused by exposure to extremes of temperature, such as next to a radiator or exposed to direct sunlight or by an unnaturally dry atmosphere caused by under-floor heating.
• Leather is a natural product and each hide used for our upholstered furniture will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. We select only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.
• Growth marks, bites, warble fly marks, scars and creases are common on leather furniture and it is precisely these marks, which distinguish "real" leather from man-made substitutes. None of these characteristics have a weakening effect on the hide. The marks are proof of the natural product.
  
• We cannot offer any guarantees or refunds for furniture that has been damaged due to exposure to sunlight or changes in temperature, furniture that has been dismantled, damaged in transit or warped due to uneven floors after the customer has taken receipt of the goods.
• Care has been taken to ensure that all dimension on this website are as accurate as possible.
• When furniture has been ordered at different times, we cannot guarantee to match fabrics or other materials.

Cancellation of Orders

• An order can be cancelled up to 7 days from the point of order for a full refund of the deposit.
• Orders cancelled 7 to 21 days after point of order will be subject to a 50% refund of the deposit placed.
• Due to the bespoke nature of our business and because our furniture is made entirely to your specifications and not from stock, once this cancellation period has elapsed it will not be possible to cancel the order or return the furniture after delivery